Refund policy
Custom & Personalised Items Policy
Due to the bespoke nature of our products, all sales of personalized, custom-made, or altered items are final.
- Bespoke Production Exclusions: Because each custom item is uniquely crafted to your specific requirements, we are unable to accept returns, cancellations, or exchanges if you alter your decision after production has commenced.
- Order Verification: We kindly request that you carefully review all spelling, sizing charts, color selections, and design choices prior to finalizing your order. Once an order enters our production cycle, we cannot accommodate adjustments or issue refunds for data entry or sizing selections made at checkout.
- Quality Guarantee: Your satisfaction is our priority. If your item arrives damaged, defective, or with a manufacturing error on our part, we will promptly resolve the issue. Please contact us within [e.g., 14 days] of delivery with your order number and a photograph of the issue so we can arrange a complimentary replacement or refund.
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